Delivery & Returns

UK delivery:
Free special delivery on orders over £50, a signature is required upon receipt. Delivery time is 1-3 working days.
(During sale times shipping time is extended to 3-5 working days due to high volume of orders)
Orders are dispatched 1-2 days after the order is placed.
Orders under £150 for UK delivery are charged at £3.90. Delivery time is 1-3 working days.
International delivery:
This is pretty simple too. We offer a trackable, reliable & insured delivery service with straightforward prices for all International orders. If your order is £100 or over it’s Free Delivery. Under £100, the cost of postage is below. International returns are the customers responsibility.
– Royal Mail Tracked & Signed Worldwide £15 (approx. 6-14 working days)
– Fedex is also available on request.

We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
—-

Returns

Due to hygiene reasons we do not accept returns on any items.

——

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kenzakjewellery.com and we will give you instructions for your exchange. You must contact us within 2 days of receiving your items.

To complete your exchange, we require a receipt or proof of purchase.

Once your item is received and inspected, we will send you a message to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed.

—–